Anthem Publishing | FAQs
The official store for Colouring Heaven magazine
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Important Announcement
Subscribers should be aware that there are significant postal delays in various countries so we ask you to bear with us at this difficult time.

Please go to the Royal Mail website for updates on Coronavirus and how it is affecting UK and overseas postal services where you will find updates by country.

Please refer to the normal delivery timings here.

Please do not contact us directly about non-receipt of magazines unless completely necessary as we have limited staff able to help at this time.

Thank you for your patience at this unprecedented time. Keep well and healthy!

Need some help?

Common questions

What is a Plus membership?

Subscriptions to the magazine all come with full membership. You will receive the magazine in the post every month and can take advantage of lots of membership benefits, such as 10% discount on products on our shop site, sneak peeks and member-only designs, and early access to all our exclusive video content!

You can find details of your membership benefits by logging into your account here:

Please note that benefits are subject to change.

Delivery information

Please allow extra time for your subscription copy/single issue purchases to arrive after bank holidays, particularly around Christmas and New Year.

In the event of extremely bad weather please check out the Royal Mail website for service updates local to where you live.

For single and special issue orders

UK: Please allow up to 5 working days for delivery
Europe: Please allow up to 8 working days for delivery
Australia and NZ: Please allow up to 40 working days for delivery
US and International: Please allow up to 20 working days for delivery

Pre-order delivery information

All items will be dispatched on the specified release date, which is usually the UK on-sale date. All pre-orders are sent via our standard delivery service. After the release date, please refer to the waiting time for single and special issues.

Please be aware that occasional unforeseen delays during production may mean we are unable to guarantee a specific date of delivery, but we’ll do our best to keep you informed of any delays.

For subscriptions

Please login here, to see the on sale dates.

Your first issue

All subscriptions start by default with the next available issue, which is not yet published at the time of purchase.

Maximum wait times for your first issue to arrive:
UK: allow up to 6 weeks
Europe: allow up to 7 weeks
International: allow up to 12 weeks

The speed of delivery outside the UK can vary and will depend on the service provided by the various organisations used during transportation.

Your subsequent issues

After you’ve received your first issue, you can expect to receive your subsequent magazines on or around the UK on sale date. Should copies not arrive by this date, we kindly request that subscribers wait the following time before contacting us for a replacement:

UK: 5 working days after on sale date
Europe: 8 working days after on sale date
Australia and NZ: 40 working days after on sale date
US and International: 20 working days after on sale date

Please only contact customer services if you are still waiting for your magazine outside of the delivery guidelines above.

Christmas Gifts

On the run up to Christmas, you can choose to start with an issue that has not yet been published. This is particularly helpful when purchasing a subscription as a gift as the recipient won’t receive the magazine until after the event so that the surprise isn’t spoilt!

What can I do if I do not receive an issue on time?

Please see the section above: When can I expect my delivery? to find out expected delivery turnarounds.

If you are waiting for your delivery outside of these timeframes then please contact us. Remember to include your subscriber reference number or full mailing address.

UK Customers can access the latest information about delivery service disruption in their local area at Mailing outside of the UK can be unpredictable and delays can be frequent.

Are delivery costs included?

Yes, delivery is included in the price for all subscriptions, single issues and specials. The prices you see are the prices you pay, we do not add additional delivery costs during the checkout.

Can I order a subscription for delivery to an address outside the UK?

Yes, we deliver worldwide. All magazines are printed and mailed from the UK, therefore the overall subscription cost might be higher to account for overseas mailing costs. To see the price for overseas subscriptions, simply select your delivery region to reveal the local subscription price. All prices displayed include all packing, delivery and taxes where applicable.

Do I have to sign for the delivery of my magazine?

No, your magazine will be sent through the post as normal.

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Manage your account

How do I notify you about a change of address?

Changing your address is easy. Simply log in to your account to update your delivery and/or billing details. Please note, if you are relocating to another country then please contact us and we will be happy to assist.

How do I update or change my email address?

Please contact us to update your email address.

How do I renew my subscription?

You can renew your subscription online at any time. Simply log in to your account here.

How can I view a receipt or invoice that I have requested?

You can view and download any invoices or receipts relating to your orders online. Simply log in to your account here and click on My Documents tab.

How do I cancel my subscription?

You can cancel your subscription at any time by contacting us. You will continue to receive the issues you have paid for until the end of your subscription term. Direct Debit and Continuous Credit Card orders will auto-renew at the end of the current terms unless cancelled. Returns not accepted.

Did you know you can change your magazine at any time during your subscription?

If for any reason, the magazine you subscribe to is not suitable for you, you can switch your subscription to any other magazine available on

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Price match promise

We guarantee that you won’t find a better price for Anthem Publishing’s magazines anywhere else online. However, in the very unlikely event that you do find a better price, we’ll refund you the difference. Just contact us with evidence of the better offer to start your refund claim.

Is the online payment system secure?

Yes. We use SSL encryption software to ensure the details of your order and credit card, debit card and bank account information is secure.

How will my subscription be confirmed?

If you subscribe online, you will receive an email confirmation of your order immediately. You will also receive an email or letter containing important subscription information including your first issue and when it will arrive.

Buying a subscription for someone else

Magazine subscriptions make the ideal gift for just about anybody. To give a magazine subscription as a gift simply add it to your basket and provide us with the intended recipient’s delivery details. When we send you an order confirmation via email or post it will include a digital gift card to print out and give to your recipient.

Promotional and free gift offers

If applicable, your free gift will be sent once your payment has been taken. This is usually within 28 days of your order being placed. Your free gift will be sent separately from the magazine, and you might receive your magazine first in some cases. All gift offers are subject to availability and if stocks run out, an alternative gift may be supplied. This limited offer may be withdrawn at any time. If your subscription has been purchased by someone else, the free gift will be sent to the payer.

Subscription trial offers

Trial offers are no obligation Direct Debit or continuous card payment offers. If you wish to cancel your trial subscription, please contact us. Please note, trial subscription offers are limited to one trial per magazine per customer within a 12-month period. Anthem reserve the right to withdraw a limited offer at any time.

What is included in the price?

The prices displayed on the site include delivery costs and taxes (where applicable). Any discounts to the normal magazine cover price will also be explained.

What is a continuous card payment?

Customers sometimes have the option to subscribe by continuous credit card payments (also known as Continuous Payment Authority). Depending on the magazine, your payments will be spread into easy, manageable 3, 6 or 12 payments per year. As continuous payment authority is a recurring payment method you are in complete control of your subscription. If your credit card expires, though, you will need to update us with your new credit card information so that your subscription continues uninterrupted.

Benefits of paying by Direct Debit

UK customers have the option to subscribe by Direct Debit. Depending on the magazine, your payments will be spread into easy, manageable 3, 6 or 12 payments per year. As Direct Debit is a recurring payment method you are in complete control of your subscription as well as eliminating the need for renewing your subscription. You are protected by the Direct Debit Guarantee.

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Anthem and the environment

Did you know the plastic wrap your magazine comes in is LDPE 4 recyclable?

We understand you are a conscientious group who are concerned about the environment and some of you have been in touch about how to dispose of your poly wrap. Obviously we share your concerns for the planet and we are happy to reassure you that the plastic wrap your magazine comes in is made from the recyclable product that DEFRA - the department responsible for safeguarding our natural environment, supporting our world-leading food industry, and sustaining a thriving rural economy - recommends. It’s also worth noting that the magazine itself, of course, is also 100% recyclable and printed on FSC approved paper.

Some councils are beginning to collect carrier bags and other LDPE 4 packaging as part of household recycling schemes. Why not ask your local council if they are accepted in your area before putting them in the recycling bin?

The majority of larger UK supermarkets now offer recycling facilities for LDPE plastics that contain the label with the message "recycle with carrier bags at larger stores - not at kerbside”.

The following supermarkets offer collection points at larger stores:

  • Asda
  • Morrisons
  • Sainsbury's
  • Tesco
  • The Co-operative
  • Waitrose

Find out where to recycle your polywrap. Visit to learn more and use their handy Recycling Locator tool.

All paper used in our publications comes from responsibly managed forests and is FSC approved. FSC is an international, non-governmental organisation dedicated to promoting responsible management of the world's forests.

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Complaints procedure

We hope you are entirely happy with your purchase but should you have a problem that has not been resolved to your satisfaction, we have not delivered to the standard of service you expect, or if we make a mistake, please contact us. We will investigate the situation and set about putting it right as quickly as possible, and where appropriate, we will take steps to avoid making similar mistakes in the future.

Before submitting a complaint please check out the Frequently Asked Questions where we aim to answer any queries or concerns you may have about our subscription service.

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Still can't find what you're looking for?

If the FAQs do not resolve your problem, please contact us with your subscriber number and magazine name.

Our promise

Best price guarantee

We'll refund the difference if you find it cheaper online elsewhere

Cancel anytime promise

Enjoy the freedom to cancel at anytime

No hidden costs

All postage & delivery costs are included